Customer service
CRK Agenc’IA answers your customers and hands over sensitive cases.
Opening hours, order tracking, common questions: the agent handles repetitive requests and frees your advisors for situations that need a human.
- Answers from your knowledge base
- Tickets created automatically
- Sensitive cases transferred
Benefits
What this use brings you
What you notice from the first calls.
Common requests absorbed
The questions that keep coming back no longer tie up your advisors.
Customer heard
The agent rephrases, answers and does not improvise outside your knowledge base.
A human at the right time
Complaint or delicate situation: the call is transferred with its summary.
In numbers
Key figures
- Customer service reachable
- 24/7
- Customers served at once
- 10
- Service languages
- 50+
What's included
Everything this use needs
The features involved in this use.
Knowledge base
FAQs, procedures and policies: the agent answers from your documents.
Connected helpdesk
Zendesk, Freshdesk, Intercom and others receive complete tickets.
E-commerce
Shopify, WooCommerce and Shopware to inform about orders.
History
Every call is transcribed and summarized.
Rollout
In place in minutes
Three steps to open the line.
Gather your answers
Import FAQs and procedures into the knowledge base.
Choose the transfers
List the cases where an advisor takes over.
Plug in the helpdesk
Receive tickets and summaries in your usual tool.
Live demo
Hear your agent answer for you.
Curious to hear it at work?
Book a slot with our team: we set up an agent for your business and you call it live during the meeting.
You leave with a rollout plan.
Inès
CRK Agenc’IA advisor
Français · English
- A demonstration on your use case
- A live test call with the agent
- Your questions about integration and pricing
You pick the slot that suits you in our calendar.
FAQ
Your questions about this use
Can the agent get it wrong?
It answers from your documents and instructions. Outside that scope, it says so and offers a callback or a transfer.
Can I follow what is said?
Yes, every call is transcribed and summarized.
A customer service that answers, all the time.
Book a demo and test the agent on your real customer questions.