Transfer
CRK Agenc’IA screens your calls and transfers only the ones that matter.
The agent handles the bulk, then hands over when the situation calls for it: emergency, sensitive request, priority customer. You decide the rules, it applies them on every call.
- Transfer rules in your hands
- Reason logged for the team
- Callback arranged if needed
Highlights
What you gain
What teams switch on first.
The right person
The call is routed to the person or team you designated.
No break
The call is switched live to the number of your choice, without hanging up.
Your hours respected
You set when to transfer and when to take a message instead.
In numbers
Key figures
- Rules applied at any hour
- 24/7
- Calls handled in parallel
- 10
- Transferred calls transcribed and summarized
- 100%
Features
Everything is ready from day one
Every building block works as soon as it is switched on.
Transfer rules
Reason, keyword, priority customer: you define the handover cases.
Several recipients
You spread calls across people or departments.
According to your hours
Outside your hours, the agent takes a message instead of transferring.
Context kept
The reason for the call and the information collected are logged for your team.
Getting started
Up and running in minutes
From setup to an open line.
List the cases
Identify the situations where a human must take over.
Enter the numbers
Link each case to a person or a team.
Test the handover
Simulate a call from the browser to check the transfer.
Live demo
Hear your agent answer for you.
Curious to hear it at work?
Book a slot with our team: we set up an agent for your business and you call it live during the meeting.
You leave with a rollout plan.
Inès
CRK Agenc’IA advisor
Français · English
- A demonstration on your use case
- A live test call with the agent
- Your questions about integration and pricing
You pick the slot that suits you in our calendar.
FAQ
Before you start
Can the transfer depend on the time?
Yes. You define when to transfer and when to take a message instead.
What if nobody is available?
The agent collects the contact details and the reason, then arranges a callback by your team.
Your teams keep the calls that matter.
Book a demo and see the agent route each call to the right person.