FAQ
Every question about your voice agent
Pricing, integrations, booking, data: search for a word or browse by topic. Still have a question? The CRK Agenc’IA team will answer it.
59 questions
General questions
8Which channels is the agent available on?
The agent is 100% voice. It answers the phone, on your current number or a dedicated one, and on your website through the voice widget, which lets visitors talk to it from their browser.
Is my data protected?
CRK Agenc’IA is a French company and applies the GDPR: we only process the data needed for your service, and you can exercise your rights at any time. The details are in the privacy policy.
How long until my agent is up and running?
A first agent takes a few minutes to set up: you describe your business, test it from your browser, then switch it on for your number or your site.
What if the AI doesn't know the answer?
The agent answers from your knowledge base and the instructions you define. If a question falls outside that scope, it says so and offers a callback or a transfer to your team.
Can I keep my current number?
Yes. You forward your number to the agent or connect it to your switchboard over SIP. If you have no number, a dedicated one is provided.
What happens during the demo?
We set up an agent for your use case, you call it live, then we answer your questions about integration and pricing. You leave with a rollout plan.
Can I try it without a meeting?
Yes. A first agent takes minutes to set up: describe your business, test it from your browser, then switch it on for your number or your website.
What do you do with my details?
CRK Agenc’IA follows the GDPR: your details are only used to reply to you and prepare the meeting. The privacy policy has the full details.
Pricing
3How are minutes counted?
Each plan includes a volume of conversation minutes. The estimated number of calls is based on an average duration of 3 minutes.
Can I change plan?
Yes. You can move up to a higher plan when your call volume grows.
How do I get started?
Book a demo: we estimate your call volume, set up a first agent and recommend the right plan.
Product
11What happens if several people call at once?
The agent handles up to 10 simultaneous calls. Nobody hears a busy tone or waits their turn.
Can the agent call without being asked?
It calls the contacts on the list you give it, as part of a campaign you defined and launched. Complying with cold-calling rules remains your responsibility.
How many campaigns can run at once?
Up to two outbound campaigns in parallel, on top of your inbound calls.
Do I need a phone number?
No. The visitor speaks from their browser, with no number to dial.
Does the widget replace a chat?
It is not a chat: the exchange is entirely by voice.
Which calendars are compatible?
Google Calendar, Outlook Calendar, Calendly and Cal.com, as well as industry tools such as Doctolib for healthcare.
Can the agent send a confirmation?
The agent is voice-only: any written confirmation is sent by your calendar tool.
Can the transfer depend on the time?
Yes. You define when to transfer and when to take a message instead.
What if nobody is available?
The agent collects the contact details and the reason, then arranges a callback by your team.
Are all calls transcribed?
Yes. Every call handled by the agent is transcribed and summarized.
Where do the summaries go?
To your CRM, your helpdesk or your automation tool, depending on your connections.
Use cases
14Does the agent replace my receptionist?
It absorbs repetitive calls and overflow so your team can focus on higher-value requests.
Can it transfer to several people?
Yes, following the rules you define: reason, department or hours.
Can the agent take over only at night?
Yes. You choose the windows when it answers; the rest of the time, your lines work as usual.
What happens to an urgent call?
Following your rules, it is transferred to your on-call person or logged as a priority.
Can I limit the slots offered?
Yes. You define windows, durations and appointment types.
Can the agent move an existing appointment?
Yes, it handles moves and cancellations at the caller's request.
Can the agent get it wrong?
It answers from your documents and instructions. Outside that scope, it says so and offers a callback or a transfer.
Can I follow what is said?
Yes, every call is transcribed and summarized.
What information does the agent collect?
What you define: need, budget, timeline, contact details, availability.
Where do qualified leads go?
To your CRM, through native integrations, the API or webhooks.
Does the agent call at any time?
No. You define the allowed days and time windows, and it never calls outside them.
Who is responsible for complying with cold-calling rules?
You, as the advertiser: the agent applies the list and the slots you set.
What happens if the contact doesn't answer?
They keep their status and can be called back according to the campaign's follow-up rules.
Can the agent free up a cancelled slot?
Yes, when the customer can't come, the slot is freed in the calendar.
Industries
20Does the agent give medical advice?
No. It books appointments, gives practical information and routes calls; the framework is the one you set.
Is patient data protected?
CRK Agenc’IA applies the GDPR. Tell us your constraints during the demo, especially for health data.
Does the agent talk about my prices?
Yes, if you add them to its knowledge base.
Can it manage several practitioners?
Yes, by linking each service to a calendar or a person.
Does the agent know my listings?
It answers from the information you give it about your properties.
Can it follow up with former buyers?
Yes, through outbound call campaigns that you define.
Can the agent give a price?
It states the guidance you gave it and offers a visit or a quote.
What happens to a call during my job?
The agent takes it, notes the request and transfers it to you if it is urgent.
Does the agent take orders?
The agent handles bookings and informs about the menu and hours.
Are group requests handled?
They are noted and flagged to your team following your rules.
Does the agent speak my guests' language?
It supports more than 50 languages and adapts to the caller's.
Can it handle group requests?
It notes them and transfers them to your team following the rules you set.
Can the agent follow up for servicing?
Yes, through an outbound call campaign to the customer list you define.
Can it quote a price?
It states the guidance you gave it and offers a quote or an appointment.
Does the agent give legal advice?
No. It collects the request, routes and books appointments; the framework is the one you set.
How is the information collected protected?
CRK Agenc’IA applies the GDPR. Tell us your confidentiality constraints during the demo.
Can the agent see order status?
Yes, through the integration with your e-commerce tool.
Who handles a dispute?
Your team: the agent transfers the call following your rules.
Can the agent follow up with applicants?
Yes, through an outbound call campaign to the list you define.
Can it answer in several languages?
Yes, more than 50 languages are supported.
Integrations
3My tool isn't on the list, what can I do?
The API and webhooks can link the agent to most tools, directly or through Zapier and n8n.
Do I need a developer to connect my calendar?
No. The calendars, CRMs and helpdesks listed connect with no code. The API is for specific needs only.
Does the agent send SMS or emails to my customers?
No, the agent is voice-only. Messaging integrations are there to notify your team; appointment invitations are sent by your calendar tool.
Can't find your question?
Message us on WhatsApp or book a demo: we set up an agent for your business and answer your questions live.
